FAQs - Better Event Hire

What areas do you service?

We provide delivery and collection across Sydney, the Southern Highlands, Wollondilly Shire, Goulburn and Canberra. If your event is located just outside these regions, please get in touch—we often travel further for larger events.

Alternatively you are also welcome to collect your hire items directly from our Mittagong location; please note that certain products are unavailable for pickup.

Can someone else collect my equipment for me on my behalf?

Someone else can come and collect your equipment for you. Please let us know beforehand and ensure they have all of the information they need for the pickup. They will need to provide their drivers licence on arrival.

What payment methods can I use?

We have three payment options. These include bank transfer, cash payment or credit card. (Credit card payment will incur a fee based on what card you use).

What happens if equipment gets damaged or lost?

The hirer shall be responsible for any losses or damages made to the equipment hired including packaging, in which they were supplied in, except damages caused by reasonable wear & tear. Please see our terms and conditions for more information

Do you offer site meetings?

We offer site meetings to clients who request them, based on our weekly schedule. This is mostly done to measure up for marquees, flooring etc. If we believe a site meeting is not completely necessary we will advise otherwise.

Do all your marquees have walls?

White walls are included in the price of a marquee, however clear walls will incur a charge. If you chose to leave some/all walls off the price of the marquee will not change.

When typically is delivery & pickup scheduled?

Depending on the event, delivery is generally scheduled the day before the event unless requested otherwise. Pickup in generally the day after the event unless requested otherwise If the event is on a weekend, delivery is usually on the Thursday or Friday before and pick up the Monday or Tuesday after.

Delivery & Pickup dates are subject to change slightly in some circumstances. We would keep you informed, but please allow for this.

What is the standard hire duration?

We hire our equipment per event/weekly hire. We do not charge per day.

How can I get a quote?

We offer two convenient ways to get in touch:

Request a Quote Online: Browse our extensive hire selection and add the items you’d like to your quote cart. Once you’ve completed your selections, fill out the quote request form and our team will respond within 24-48 hours.

Contact Us: Send your enquiry directly to one of our sales reps or fill out the form on our contact us page.

When requesting a quote please include as much detail about your event as possible including event date, location, quantities of each item and your contact details.

Do you set up all of the equipment?

All quotes include setup of Marquee, Flooring & Lighting. Unless otherwise stated set-up of equipment is not included in the charges. This service can be requested and quoted upon request.

What is the equipment returns policy?

Glassware, crockery & cutlery must be returned clean and re-boxed to avoid a cleaning fee.

Cushions supplied with Tiffany Chairs must be packed in bags to avoid labour fee. Tiffany Chairs must be stacked (6 high) ready for collection.

All equipment supplied must be packed ready for collection and returned in the condition received to avoid additional fees which will be charged at a minimum of $200.00 (labour fee) to the credit card supplied. Including but not limited to damage goods will be charged to the credit card supplied.

On delivery day, what preparation do I need to make to my yard?

Your yard must be clean and ready for us to install your equipment. This includes clotheslines & trampolines. If a trampoline needs to be moved a $40.00 fee will be charged and if a clothesline needs to be moved a $120.00 fee will be charged. The area must also be cleared of all dog/cat droppings, as we will not clean this for you. Our crew will not begin work if it is not clean & a $30.00 fee per hour & per crew will be charged.

EVENT FURNITURE

CATERING & TABLEWARE

FLOORING & STAGING

OUTDOOR HIRE

EVENT DECOR

AUDIO

STRUCTURES

ACCESSORIES

RESOURCES

HEAD OFFICE

MITTAGONG - SOUTHERN HIGHLANDS & WOLLONDILLY SHIRE

GOULBURN AND CANBERRA

Sydney

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